FREQUENTLY ASKED QUESTIONS

2020 NEW DATE - SUNDAY 1ST NOVEMBER

Yes. Sit back and relax you don't need to do anything – other than keep your race bib safe as you'll need that.

Your Race Pack including any Merchandise and Car Parking pass will be sent to you closer to the event.

Yes, you will receive your iTAB in the normal way after the race in November.

Yes. Please keep them safe, you will need these on race day in November.

Great, happy to have you back. Please email info@goldlineevents.co.uk to request we cancel your deferral.

1. Defer to 2021.
If you are injured you can request to defer your place to 2021. Please go to the Deferral Request page on this site.

2. Do a Virtual Reading Half Marathon
We are working with our friends at Virtual Runner and will be happy to transfer your entry to them. Simply run your 13.1 miles anytime in May and send them your evidence to receive your virtual Reading Half Marathon medal. The cost of the virtual run is £15 which we will pay on your behalf to Virtual Runner (including a donation to our headline charity Cancer Research UK). Please complete the online form here.

3. Can I get a refund?
If you entered the race to run on the 5th April unfortunately the deadline to request a partial refund has now passed. If you have entered to run on the new date please go to the Cancellation & Refund Policy page for more information.

Yes, they're open now!

RACE ENTRY

Half Marathon participants will need to be 17 years of age on race day.

Green Park Challenge participants will need to be 4 years of age on race day. Any child under the age of 11 must be accompanied by a responsible adult, who must also enter the race via the entry system – failure to do so may cancel the child's entry. Please note that there is no upper age limit for any race.

To qualify for UKA Affiliated entry, your running club must be recognised via the UKA Governing Body. If your club is missing from the list please email info@goldlineevents.co.uk

By signing up to be a Guaranteed Fundraiser you commit to raising a minimum of £50 for our headline charity, Cancer Research UK. As a thank you from us you will receive £5 off your Half Marathon race entry fee. Your details will be passed to Cancer Research UK so they can contact you and support your fundraising.

We will request evidence of your fundraising and failure to do so may result in your race pack being delayed. If you don't raise the minimum fundraising amount you may be asked to pay £5 back before your race pack is issued.

If your entry has been successful you will receive your payment confirmation and an entry confirmation from Goldline Events with your race reference number. Please keep a safe copy of your reference numbers as these will be your very own details to log in.

If you successfully deferred your entry from the 2019 event you should have received an email with a discount code to re-enter for 2020. If you have lost your code or reference number and haven't entered yet please email info@goldlineevents.co.uk 

Entries for 2020 will close approx. a month before the race or earlier if a race is full. Please check the website and Social media channels for updates on 2020 entries closing.

No – unfortunately we do not have the facilities to take payment over the phone and all entries must be made online. However, if you are experiencing difficulties with this or cannot apply online due to special circumstances then please call us on 0778 813 7117 and we will see how we can assist you further.

If your child is aged 10 or under, you will need to first register the accompanying adult as a separate entry into the Green Park Challenge.

Once you have registered, you will receive your unique race reference number. You will be asked to add this race reference number when registering your child as the proof of the accompanying adult. Please remember that this code is case sensitive and to not copy any extra spaces as this will create an error. You will only need to type in the surname of the accompanying adult.

Yes, all you need to do is enter your race reference number.

However, we ask that you are sensible when doing this as each child is the responsibility of the accompanying adult during the run.

No, you must be registered as a Green Park Challenge runner to accompany a child during the run.

No, we cannot accept any entries to any race on the day.

Yes, groups of 10 or more entrants can enter together and pay by one invoice, please email info@goldlineevents.co.uk to apply for a group entry.

Yes you can, however to ensure your safety and the safety of other participants you may be required to start at the back, please email info@goldlineevents.co.uk so we can ensure you are allocated a suitable start zone.

If you get an injury, we recommend you should go to your GP and/or a physiotherapist for advice. Hopefully your injury will recover and you will be able to take part.

However, if it does not and you are not able to participate you can apply to defer your entry. To apply for a deferral 2021, please click here.

RACE PACKS

Your race number, luggage tag, Merchandise and parking permit (if ordered) with any wristbands (if you signed up as a VIP) will be sent out in batches, due to the large amount of participants.

All runners should receive their race packs 10 days before race day.

If you do not receive your race pack by this time then please collect a replacement pack from our Helpdesk which is open on Friday 30th October (17:00 - 20:00), on the Saturday 31st October (10:00 - 16:00) in the Voco Hotel at the Madejski Stadium, or on Race Day (from 07:00) in the Race Village.

Please note your race pack will be sent to the address you have provided on your entry form. If you have changed address and have not changed it within your profile a replacement pack cannot be sent.

To be friendlier to the planet we are not printing thousands of Race Guides. Your 2020 Race Guide will be available online, a link to the Guide will be sent to each participant through our newsletters.

Corporate Challenge team packs are not posted out before the race. Your team captain will be receive their team's access wristbands – for you to gain access to the Windsor Lounge in the Madejski Stadium where you will collect your race numbers and T-shirts.

For more information please refer to the Corporate Challenge section in these FAQs below.

No, you will have to collect your race pack from the Help Desk situated in the Race Village. Please remember to bring a copy of your race entry confirmation email with a form of ID.

Yes, if your entry has not been processed. Please log into your profile and change your details.

Please Note: If your pack has already been processed then you will not be able to amend your details. Please try to collect your race pack from your previous address or arrange for it to be forwarded to you. If this is not possible then please come to the Help Desk in the Race Village with your proof of entry (confirmation email) and photo ID (driving license or passport). The Help Desk opening times can be found in the Race Village section of these FAQ's.

Please do not worry, you will be able to pick up a replacement  pack during the weekend of the race from the Help Desk. The Help Desk opening times can be found in the Race Village section of these FAQ's. To have another pack re-issued you must bring proof of entry, this can be a confirmation email and photo ID (driving license or passport).

No – your chip is already attached on the back of your race bib. Your chip will automatically start when you cross the start line and stop when you cross the finish line. You don't need to do anything.

Yes, there is no need to panic if the number on your bib is different to your chip timing number. Please do not attempt to remove your timing chip as this may cause a technical error and risk it not working on the day. The most important thing is that the number on the envelope which you received your race pack in matches the number on your race bib.

STARTING ZONES

The Green Park Challenge starts at 8:30am

The Half Marathon starts at: 10.15am

All runners will be issued with a colour coded race number that reflects the estimated finish time provided to us on your entry form. When you arrive at the start line you will see the different coloured start zones which match the bib colours. You should only start in the allocated colour/time zone that is shown on your race bib, this will help to prevent you going too quickly or slowly at the start.

You will be in the same zone as other runners who have the same estimated finish time as you – so make use of it and buddy up!

The start will go in waves with each coloured zone being released separately.

Please do not worry if it takes a little time to cross the start line, this will not affect your chip time which will start when you pass under the gantry.

The estimated timing allocation for each coloured zone are subject to change. The final starting zones will be confirmed nearer the time.

Yes the Green Park Challenge has two waves. Allocated by age the first wave will be participants age 11 and over plus Corporate Challenge Green Park Challenge runners. The second wave is age 10 and under plus all accompanying adults.

Yes you can amend your estimated finishing time if your Race Pack has not already been processed. To amend your entry log into your profile and change your finisher time there.

However, if you are unable to amend your entry this means that your Race Pack has already been processed and you are no longer able to change coloured zones.

The start line is on Longwater Avenue in Green Park. All starting zones will be clearly sign posted with coloured flags. All zones will be marshalled, please note that if you try to enter a different coloured zone to what is on your Race Bib you will be stopped by the marshal.

T-SHIRTS & MERCHANDISE

Your Merchandise (e.g. T-shirt, Hoodie, Snood, Bib Clips or Pace Bands) will arrive in your Race Pack. We expect all runners to receive their Race Pack 10 days before the event.

Your VIP Race performance T-shirt will be included in your Race Pack.

If your Race Pack has not been processed you can add any Merchandise to your order by going to the SHOP pages.

If your Race Pack has been processed you can purchase Merchandise from the Merchandise Tent on the Race Village.

Yes from the Merchandise Tent on the Race Village.

There will a number of Technical Race T-shirts as well as other official Merchandise. The Race Village will be open from 7am on Sunday 1st November 2020.

Yes, you can exchange your Merchandise for a different size at the Merchandise Tent in the Race Village.

It must be unworn and you must bring a copy of your proof of transaction which was emailed to you after your purchase.

Please be aware that we will have a limited amount of stock available for each size.

Your iTAB of your personal chip time will be sent to you as separately to go on the ribbon of your medal. All iTAB's will be dispatched after the official race times have been confirmed, they will be posted to the address you entered on your race entry.

You can add an iTAB to your entry if your Race Pack has not been processed by going to the iTAB page on the website. 

If your Race Pack has been processed you can order an iTAB directly from iTAB. We will add the link to the iTAB page once all Race Packs have been processed.

TRAVEL & TRANSPORT

For all the latest travel and transport updates please visit our website page here.

All runners should receive their parking permit in their Race Pack at least 10 days before the day. If you have not received your parking permit by this time please email info@goldlineevents.co.uk

RACE VILLAGE

Madejski Stadium, Junction 11, M4, Reading, Berkshire, England, UK, RG2 0FL.

The Race Village and all facilities will be open from 07:00 on the day Sunday 1st November.

Yes, if you need to collect a replacement race bib, the Help Desk is open on Friday 30th October between 5pm – 8pm or on Saturday 31st October between 10am – 4pm.

No. There is no parking at the Madejski Stadium (please don't attempt to park here as you will be turned away, causing traffic congestion and you could risk missing the start of the race).

Yes, baggage tents are located in the Race Village. In your Race Pack you will find a baggage label which matches your race number, please ensure to attach it to your  bag, then hand it in to a member of the baggage tent team.

To retrieve your bag at the end of the race all you have to do is show your running number at the baggage tent.

Please note: Whilst we will do our utmost to protect your bags, organisers cannot be held responsible for valuables left in a baggage tent - you leave all belongings at your own risk.

No there is no changing available on site.

Yes, we always order lots of extra toilets within the Race Village. We would encourage you to use these as opposed to the Stadiums or Hotel toilets as this will ease queues.

There are no official meeting points so please arrange with your friends and family a suitable meeting point on the Race Village. Please scope these out on the day and ensure you agree on a meeting point pre-race.

You'll find lots of activities and services in the Race Village including a Merchandise Tent, Charity Tent, First Aid, Refreshments, Massage and Physio, Toilets, Help Desk and a wide range of entertainment.

Yes, but please bear in mind that with over 18,000 people the Race Village will be extremely busy. Therefore, for the safety of your dog and other runners we ask that you keep them on a lead.

Only registered guide dogs are allowed within the Stadium.

Yes, the Stadium is free for spectators to come and cheer you on over the finish line.

THE HILTON READING CORPORATE CHALLENGE

Four – 2 members running the Half Marathon and 2 running the Green Park Challenge.

Six with a maximum of 3 people running the Green Park Challenge and 3 running the Half Marathon.

Please collect your race pack from the Windsor Lounge, located in the Madejski Stadium on the morning of race day.

Your Team Leader will be sent wristbands in advance so you can access this restricted area. Access is through the main entrance to the Conference Centre next to the Reading FC shop.

Berkshire Conference Centre, Madejski Stadium, Junction 11, M4, Reading RG2 0FL

No. There is no parking at the  Stadium and surrounding area on race day. If you would like to book official parking, please check the Travel Information page where car park details will be published when available.

Green Park Challenge runners - please check in no later than 8am.

Half Marathon runners - please check in no later than 9:30am.

Please also factor in the time it takes to walk from the Stadium to the start line in Green Park (approx.10-15 mins).

It is an estimated 10-15 minute walk from the Stadium down to the start line on Longwater Avenue, Green Park.

There is an area in the Windsor Lounge where you can drop your bag, please hand your baggage to a member of event staff. 

Please note: Whilst we will do our utmost to protect your bags, organisers cannot be held responsible for valuables left in your bag - you leave all belongings at your own risk.

No, we ask that each team member comes to the registration point to collect their own Race Pack.

However, if there is a specific reason that one person needs to collect all the Race Packs for their team then we ask that the Team Leader emails info@goldlineevents.co.uk, we will require the name of the person who is collecting them and the reason why before Friday 30th October 2020.

Half Marathon runners will start in the red zone.

Green Park Challenge runners will start in the first zone.

Your Hilton Reading Corporate Challenge T-shirt will be within your race pack, which you will collect from the Windsor Lounge on race day. The T-shirt will be the size you told us on your entry.

Yes, if you wish to exchange your T-shirt for a different size you may do so at the registration desk. Please be aware that we do have a limited amount of stock available for each size and is based on a first come first served basis.

Before the race we ask that you do not bring any guests into the Windsor Lounge, as there will be many teams registering and it may be crowded.

After the race, we will allow one or two guests with each runner,  to enter they must be accompanied by the runner wearing the correct wristband.

Please note: Free refreshments inside the hospitality area are strictly for runners only! There will be a paid bar for guests to purchase food or beverages.

Your team members will receive their individual times via email. Provisional results for the teams will be posted online on the evening of the race, however, please bear in mind that these results are provisional as the official results take between 3 – 5 working days to finalise.

If your team has come 1st, 2nd or 3rd (congratulations!) the Team Leader will be contacted with details of how to collect your teams prize.

Official Car Parks are now closed. Please check the Travel Information page where details will be published when available.

VIP ENTRIES

Anyone can enter as a special VIP. VIP entry includes: Half Marathon race entry, Free Car Parking (red car park), Official VIP Race Performance T-shirt, VIP Hospitality Box with Bag Drop, Free Race Photograph, Post-Race Massage and Post-Race refreshments.

The VIP hospitality box is in the  Conference Centre located next to the Madejski Stadium. The entrance is next to the Reading FC shop.

Make sure you are wearing your VIP wristband, show your wristband to security at the entrance to the Conference Centre and they will direct you to your VIP box.

You can purchase up to 2 x VIP Guest passes for your friends or family which allows access to the VIP area and refreshments only.

Yes, there is a VIP baggage drop area next to the VIP area. Make sure you attach your baggage label and you hand your bag to a member of the team and not just leave it in the VIP area.

Please note: Whilst we will do our utmost to protect your bags, organisers cannot be held responsible for valuables left in your bag - you leave all belongings at your own risk.

Your VIP T-shirt will be included in your Race Pack.

Yes you can exchange your T-shirt in the VIP area. Please note however there are only a limited number of sizes available.

ROUTE

The Half Marathon course is 13.1 miles or 21K.

The Green Park Challenge course is 3km or 1.86miles.

The race is run predominantly on closed roads or tarmac surfaces, there are areas that could be uneven and undulating. You may wish to consider the type of running shoes you wear particularly if it is wet.

Yes. There will be pace runners for the Half Marathon at 5 minutes intervals between 01:20:00 and 02:30:00.
Click here for more information Please note our pacers train hard and do their very best to hit their target times, they will be running to a chip time, not a gun time therefore please bear this in mind.

For health and safety reasons, we recommend earphones or any device which may impede hearing/listening to instructions both before and during the race are not used. Anyone seen wearing earphones may be asked to remove them and may be disqualified from the race.

Water and Sports Drinks will be available around the Half Marathon course.

Water stations will be positioned at every 3 mile point (3, 6, 9 and 12). Sports Energy drinks provided by Lucozade will be at miles 5.5 and 9.

Grab a Tetra Pak or bottle and sip slowly – this will top up your energy levels to help you finish strong. Please ensure to stick to your pre-race hydration routine, and do not feel like you have to drink at every station. Water and Sports Drinks will also be available on the finish line, these will help you rehydrate and kick start your recovery process post-race.

Yes. Medical services provided by St John Ambulance will be located around the course, as well as at the start line, near the finish area and in the Race Village to ensure your safety.

Yes. A limited number of toilets will be located at each water station.

Yes there are marshals at every road junction and anywhere you could make a decision to ensure you go the right way and to cheer you on. Please note most of our marshals are volunteers or Charity partners so high five them too!

Yes. There is plenty of entertainment to look out for including bands, DJs, dancers and cheering points. Spread out around the course they will help keep you motivated and some might even put a smile on your face!

Yes. We have a legal obligation to re-open the roads by a certain time. This is approximately 4 hours after the race has started. If you are still running when we need to re-open the roads you maybe asked to move to the path. If you think you will be longer than 4 hours, please get in contact with us via email at info@goldlineevents.co.uk where we will be more than happy to discuss how we can assist you to take part.

Yes of course! However we recommend practising in your costume beforehand. If your outfit includes anything other  than clothing or shoes please get in touch with us as there may be other requirements to ensure your safety and the safety of other runners.

No. Participants are not permitted to use any of the above or similar in the event. Anyone attempting to do so will be prohibited from starting and may be forcibly removed from the course mid-race where necessary.

Likewise, anyone attempting to start or join the race in any outfit that we, in our absolute discretion, deem unsuitable and/or dangerous to other competitors or spectators, will not be allowed to start the event or, if on the course, may be forcibly removed from the event.

Yes. All finishers in the Half Marathon and Green Park Challenge who cross the finish line will get a fantastic race specific medal. Please ensure to take yours from one of our volunteers as you walk through the finish funnel.

The results will be available online on the evening of the race (Sunday 1st November).

Please note when first published the results are provisional, the official results are normally confirmed 3-5 working days after the event. Should you have any queries regarding your provisional result then please email us straight away at info@goldlineevents.co.uk.

The Schools Challenge results take a little longer to work out and cannot be done until the main results are official. The Schools Challenge results normally take between 2 to 3 weeks to confirm.

If your child or school has won a prize you will be contacted via email and invited to the special awards evening. The Schools Challenge results are not published.

DEFERRALS, TRANSFERS & REFUNDS

To apply for a deferral please complete the Deferral Request Application form here

We value your entry and in fairness to anyone who can't take part for whatever reason we will offer a partial refund if you cancel your entry before we start to process your race pack. To find out if your race pack is being processed please go to your profile, if you cannot amend your entry your race pack is underway. If it's not you can apply for a £15 refund off your Half Marathon entry or £5 off your Green Park Challenge entry by emailing info@goldlineevents.co.uk 

If your race pack process has been started we will offer you £5 off your entry to the following years Half Marathon if you notify us and return your race bib including chip before race day. This offer must be claimed and used within 14 days of the race.

You must not give your race bib to another runner under any circumstances, however you can transfer your entry to another person provided that your race pack has not been processed. In order to do this please email info@goldlineevents.co.uk with all of the new runner's information, together with proof of your purchase. 

Please note that this will not be possible once the race pack has been issued and under no circumstances can race bibs be swapped after this stage.

Duplicate entries made in genuine error will be refunded in full. However, we reserve the right to cancel all duplicate entries without refund if we have reason to believe that duplicate entries have been deliberately made with the intention of re-sale. We reserve the right to refuse a refund or to cancel your entry, including duplicate entries.

We understand that last minute injuries and illness can occur, therefore, we will still be accepting deferral requests up until two weeks after the event. However, please note that if you start in the race on the day and then pull out you will not be accepted for a deferral.

Deferrals from the 2020 event to 2021 will be assessed two weeks after the event date. When you apply for your deferral you will receive an email confirming your deferral application. Please note this confirmation email does not mean that your deferral has been automatically accepted. You will receive an email confirming your deferral separately with a personal code to enter the following year's event.

No, if you were accepted for a deferral from 2019 it is down to you to re-enter 2020. You should have been emailed a unique code for you to input in order to receive 100% discount off your entry fee.

If you have not received your code then please get in contact with us straightaway either via phone or email. Once entries close we will not be able to assist you further and you will lose your deferred place.

Please note: Your entry code does not include any extras like T-shirts or iTAB as not all of these items are refundable.

No. Deferrals are only valid for one year from the originally year of entry and cannot be rolled over to the next year.

Codes are set to work on Non-AAA entries, firstly make sure you are selecting this entry (if you belong to an affiliated club you can add this later in your profile). Then, copy and paste your code ensuring that no extra spaces are copied. If copy and pasting does not work then try entering the code manually.

Please note: codes are case and space sensitive.

If you are still experiencing issues with your code please email us straight away at info@goldlineevents.co.uk with your name, the race you are trying to enter and the best contact details for you.

GETTING INVOLVED

Yes, we welcome all supporters.

Great, we're always happy to hear from new performers. Please email info@goldlineevents.co.uk

Thank you, that's great news - we need around 550 volunteers on the day so you'd be very welcome. Please see more information here and follow the link to email your application to info@goldlineevents.co.uk

CONTACT US

If you haven't been able to find the answer to your question in the information above please contact us at info@goldlineevents.co.uk