FAQs

RACE ENTRY

1. What is the minimum age to enter the race? Half Marathon participants will need to be 17 years of age on race day. Green Park Challenge participants will need to be 4 years of age on race day (any child under the age of 11 must be accompanied by a responsible adult, who must also enter the race via the entry system – failure to do so may cancel the child's entry). Please note that there is no upper age limit for any race. 2. How do I qualify for UKA Affiliated entry? To qualify for UKA Affiliated entry, your running club must be recognised via the UKA Governing Body. For a list of the Affiliated clubs located in the UK, please click here. If your club is missing from the list please email info@goldlineevents.co.uk 3. What is a Guaranteed Fundraiser entry? By signing up to be a Guaranteed Fundraiser you have promised to raise a minimum of £50 for our headline charity, Cancer Research UK. As a thank you from us you will receive £5 off your half marathon race entry fee. Your details will be passed to Cancer Research UK so they can contact you and support your fundraising. We will also require evidence of your fundraising and failure to do so may result in your race pack being delayed. If you don't raise the minimum fundraising amount you may be asked to pay £5 back before your race pack is issued. 4. How do I know if my online entry was successful? If your entry has been successful you will receive your payment confirmation from Worldpay and an entry confirmation from Goldline Events with your race reference number. Please keep a safe copy of your reference numbers as these will be your very own details to log in. You can also use our Check You're In system. 5. I am not sure if I have already entered? If you're not sure if you have already entered, then please use the Check You're In page on the website before registering again, as a mistaken double entry may not be refunded or transferred. 6. Are you offering concession prices for entry this year? No. Unfortunately due to administrative difficulties we are unable to offer discounted entries other than those listed on the entry page (Affiliated or Wheelchair). 7. When do entries close? Entries for 2020 will close when we are full. Please check the website for updates on 2020 entries closing. 8. Can I enter over the phone? No – unfortunately we do not have the facilities to take payment over the phone and all entries must be made online. However, if you are experiencing difficulties with this or cannot apply online due to special circumstances then please call us on 0778 813 7117 and we will see how we can assist you further. 9. How do I register as an accompanying adult for my child to run in the Green Park Challenge? If your child is aged 10 or under, you will need to first register the accompanying adult as a separate entry into the Green Park Challenge. Once you have registered, you will receive your unique race reference number. You will then need to use this race reference number when registering your child as the proof of the accompanying adult. Please remember that this code is case sensitive and to not copy any extra spaces as this will create an error. You will only need to type in the surname of the accompanying adult. 10. Can an accompanying adult be registered for more than one child? Yes, all you need to do is enter your race reference number. 11. Can I use my Half Marathon race reference number to accompany a child in the Green Park Challenge? No, you must be registered as a Green Park Challenge runner to accompany a child during the race. 12. Are there entries on the day of the race? No, we cannot accept any entries on the day of the race. 13. Can we pay / enter as a group / company? Yes, groups of 10 or more entrants can enter together and pay by one invoice, please email info@goldlineevents.co.uk to apply for a group entry. 14. Can I take part in a day wheelchair? Yes you can, however to ensure your safety and the safety of other participants you may be required to start at the back, please email info@goldlineevents.co.uk so we can ensure you are allocated a suitable start zone.
RACE PACKS
1. When do I receive my race number? Race packs, including your race number, luggage tag, T-shirt (if ordered) and wristbands (if you signed up as a VIP) will be sent out in batches, due to the large amount of participants. All runners should receive their race packs 10 days before race day. If you do not receive your race pack by this time then please collect a replacement pack from our helpdesk which is open on Friday 3rd April (17:00 - 20:00), on the Saturday 4th April (10:00 - 16:00) in the Millennium Hotel at the Madejski Stadium, or on Race Day (from 07:00) in the Race Village. Please note your race pack will be sent to the address you have provided on your entry form. 2. Where is my Race Guide? To be friendlier to the planet, your 2020 Race Guide will be available online and there will not be a paper copy in your race pack. A link to the Race Guide will be sent to each participant through our newsletters. 3. I entered as part of a Corporate Challenge Team, when do we get our race packs? Corporate Challenge team packs are not posted out before the race. Your team captain will be receive their team's access wristbands – for you to gain access to the Windsor Lounge in the Madejski Stadium where you will collect your race numbers and T-shirts. For more information please refer to the Corporate Challenge section in the FAQ's. 4. I am an international runner, will I receive my race pack in the post? No, you will have to collect your race pack from the Help Desk situated in the Race Village. Please remember to bring a copy of your race entry confirmation email with a form of ID. 4. I have moved house/changed address since entering; can I change my contact details? Yes, please log on to Amend Your Entry to change your details. Please Note: If your pack has already been processed then you will not be able to amend your details. Please try to collect your race pack from your previous address or arrange for it to be forwarded to you. If this is not possible then please come to the help desk in the race village prior to the event to collect a replacement Race Pack. The help desk opening times can be found in the race village section of the FAQ's. To have another pack re-issued you must bring proof of entry, this can be a confirmation email, ID or bank statement. 5. What happens if my race pack doesn't arrive in time or I lose my race number? Please do not worry, you will be able to pick up a replacement race pack during the weekend of the race from the helpdesk. The help desk opening times can be found in the race village section of the FAQ's. To have another pack re-issued you must bring proof of entry, this can be a confirmation email, ID or bank statement. 6. Do I need to attach my timing chip to my bib? No – your chip is already attached on the back of your race bib. Your chip will automatically start when you cross the start line and stop when you cross the finish line. You don't need to worry about anything. 7. My chip number is different to my bib number, is this normal? Yes, there is no need to panic if the number on your bib is different to your chip timing number. Please do not attempt to remove your timing chip as this may cause a technical error and risk it not working on race day. The most important thing is that the number on the envelope which you received your race pack in matches the number on your race bib.
VIP
1. What is a VIP entry? Anyone can enter as a special VIP. VIP Entry includes: Half Marathon race entry, Free Car Parking (red car park), Official VIP Race Performance T-shirt, VIP Hospitality Box and VIP Bag Drop, Free Race Photograph, Post-Race Massage, Post-Race refreshments. 2. Can I bring a guest into the VIP area? You can purchase up to 2 x VIP Guest passes for your friends or family which allows access to the VIP area and refreshments only. 3. Where is the VIP area? The VIP hospitality box is in the Madejski Conference Centre. 4. How do I get access to the VIP hospitality box? Make sure you are wearing your VIP wristband, show your wristband to Security at the entrance to the Conference Centre and they will direct you to the VIP boxes. 5. When should I receive my VIP T-shirt? Your VIP T-shirt will be included in your race pack. 6. Can I exchange my VIP T-shirt for a different size? Yes you can exchange your VIP T-shirt in the VIP area. Please note however there are only a limited number of sizes available.
STARTING ZONES
1. What time does the race start? The Green Park Challenge starts at 8:30am The Half Marathon starts at: 10.15am 2. How does the race start work? All runners will be issued with a colour coded race number that reflects the estimated finish time provided to us on your entry form. You should only start in the allocated colour/time zone that is shown on your race number, this will help to prevent you going too quickly or slowly at the start. You will be in the same zone as other runners who have the same estimated finish time as you – so make use of it and buddy up! The start will go in waves with each colour zone being released separately, for example the elites will cross the start line first before the next colour zone is released. Please do not worry this will not affect your chip time, as your chip will start when you pass under the gantry so don't worry if it takes a while to get to the start line. 3. What are the estimated times for the different coloured start zones? The estimated timing allocation for each coloured zone are subject to change. The final starting zones will be confirmed nearer the time. 4. Will the Green Park Challenge have coloured waves too? Yes the Green Park Challenge has two waves. Allocated by age the first wave will be participants age 11 and over plus Corporate Challenge Green Park Challenge runners. The second wave is age 10 and under plus all accompanying adults. 5. Am I able to amend my estimated finishing time? You're able to amend your estimated finishing time if your race pack has not already been processed. To amend your entry click here. However, if you are unable to amend your entry this means that your race pack has already been processed and you are no longer able to change coloured zones. 6. I have already received my race bib but my training has been going well/poorly and my estimated time does not reflect my current fitness levels should I start in a different zone on race day? No, we are afraid you must stick to your allocated colour zone, you can move to the front/back of your zone depending on your fitness level. 7. Are the different coloured start zones easy to find? All starting zones will be clearly sign posted with coloured flags. All zones will be marshalled, please note that if you try to enter a different coloured zone to the colour of your race bib you will be stopped by the marshal.
T-SHIRTS & MERCHANDISE
1. When will I receive the T-shirt I ordered with my race entry? Your T-shirt will arrive in your race pack, we expect all runners to receive their race pack 10 days before race day.. 2. I didn't order a Technical T-shirt when I entered the race, can I order one now? If your race pack has not been processed you can add a T-shirt to your entry here. If your race pack has been processed you can order a T-shirt separately, please check the website for updates. Alternatively, T-shirts will be available on the day from the retail tent in the Race Village. 3. Can I buy a technical t-shirt on the day? Yes, there will a number of T-shirts available to purchase on the day in the retail tent in the Race Village. The Race Village will be open from 7am on Sunday 5th April 2020. 4. My T-shirt does not fit, can I exchange this for a different size? Yes, you can exchange your T-shirt for a different size at the retail tent in the Race Village. The T-shirt must be unworn and you must bring a copy of your proof of transaction which was emailed to you after your purchase. Please be aware that we do have a limited amount of stock available for each size and is based on a first come first served basis. 5. I am a VIP entrant, when do I receive my VIP Race performance T-shirt? Your VIP race performance T-shirt will be included in your race pack. 6. I bought an iTab with my entry, when should I expect to receive this? Your iTab of your personal chip time will sent to you as separately to go on the back of your medal. All iTabs will be dispatched after the official race times have been confirmed, they will be posted to the address you entered on your race entry. 7. I didn't buy an iTab when I originally entered, can I purchase one now? Yes, if your race pack has not yet been processed then you will be able to Amend your Entry to purchase your iTab. However, if you are no longer able to amend your entry or you wish to purchase an iTab after the race then please email info@goldlineevents.co.uk. Please include your name, your race reference number and confirm your postal address.
TRAVEL & TRANSPORT
1. Are there any official car parks available? Official Car Parks will be open soon. Please check the Travel Information page where details will be published when available. 2. If I book parking when will my permit arrive? All runners should receive their parking permit at least 10 days before race day. If you have not received your parking permit by this time please email info@goldlineevents.co.uk


For all the latest travel and transport updates please visit our website page here.
You will also be able to find more information on:

  • Road Closures
  • Buses
  • Car Parks
  • Trams
  • Trains
RACE VILLAGE
1. Where is the race village? Madejski Stadium, Junction 11, M4, Reading, Berkshire, England, UK, RG2 0FL. 2. What time does the Race Village open? The race village and facilities will be open from 07:00 on race day Sunday 17th March. 3. Will the help desk be open the day before race day? Yes, if you need to collect a replacement race bib, the help desk is open on Friday 3rd April between 5pm – 8pm or on Saturday 4th April between 10am – 4pm. 4. Can I park at the Race Village? No. There is no parking at the Madejski Stadium (please don't attempt to park here as you will be turned away, causing traffic congestion and you could risk missing the start of the race). 5. Is there anywhere to leave my bags while I'm running? On race day a kit/baggage tent will be available; this will be situated in the Race Village. In your race pack you will find a kit tent label which matches your race number, please ensure to attach it to your kit bag, then hand it in to a member of the kit tent team. To retrieve your bag at the end of the race all you have to do is show your running number at the kit tent.
(The organisers cannot accept responsibility for valuables left in the Kit tents and you leave this at your own risk).
6. Are there changing facilities? No there are no changing available on site. 7. Will there be extra toilet facilities? Yes, we always order lots of extra toilets to be used within the Race Village. We would encourage you to use these as opposed to the stadiums as this will ease queues. 8. Will there be meeting points at the finish for family and friends? There will be no official meeting points so please arrange with your friends and family a suitable meeting point on the Race Village. Please scope these out on the day and ensure you agree on a meeting point pre-race. 9. What other facilities are in the Race Village? You'll find lots of activities and services in the Race Village including a retail tent, charity tent, first aid, food and drink, massage and physio, toilets, help desk and a wide range of entertainment. 10. Can I bring my dog? Yes, but please bear in mind that with over 18,000 people the Race Village will be extremely busy. Therefore, for the safety of your dog and other runners we ask that you keep them on a lead. However, only registered guide dogs are allowed within the stadium. 11. Is entry for spectators into the stadium free? Yes, the stadium is free for spectators to come and cheer you on over the finish line.
ROUTE
1. How long is the course? The Half Marathon course is 21K or 13.1miles. The Green Park Challenge course is 3km or 1.86miles. 2. What type of running surface is the race on? The course is flat/ undulating. While the race is run predominantly on the road, there are areas that are rougher and occasionally uneven; you may wish to consider the type of running shoes you wear particularly if it is wet. 3. Are pace makers available? There will be pace makers for the Half Marathon every 5 minutes between 01:20:00 & 02:30:00.
Click here for more information
Please note our pacers do their very best to hit their targets, they will be running to a chip time, not a gun time therefore please bear this in mind. 4. Can I wear earphones/listen to music during the race? For health and safety reasons, we recommend earphones or any device which may impede hearing/listening to instructions both before and during the race are not used. Anyone seen wearing earphones may be asked to remove them and may be disqualified from the race. 5. What refreshments are available out on the course? Water and Energy Drinks will be available around the Half Marathon course. Grab a bottle or pouch and sip slowly – this will top up your energy levels to help you finish strong. Please ensure to stick to your pre-race hydration routine, and do not feel like you have to drink at every station. Water and Energy Drinks will also be available on the finish line, these will help you rehydrate and kick start your recovery process post-race. 6. Are there any first aid points on the course? Yes medical services are located around both courses and at the start and finish areas to ensure your safety. 7. Are toilets available on the route? Yes, there will be limited toilets are available at each drinks station. 8. Is the course fully marshalled? Yes there are marshals at every road junction to ensure you go the right way and to cheer you on. Please note most of our marshals are volunteers. 9. Is there entertainment around the course? Yes, there will be cheerleaders, bands and cheering points to look out for! Once we have our entertainment confirmed we will post a list of what you can find where on route. 10. Is there a time limit on finishing the race? Yes, we have a legal obligation to reopen roads by a certain time. This is approximately 4 hours after the race has started. If you are still running when we need to reopen the roads you maybe asked to move to the path. If you think you will be longer than 4 hours, please get in contact with us via email at info@goldlineevents.co.uk where we shall be more than happy to help assist you further. 11. Can I run in fancy dress? Yes of course! However we recommend practising in your costume beforehand. If your outfit includes any other equipment other than clothing/shoes please get in touch with us as there may be other requirements to ensure the safety of other participants. 12. Can I take part on a bike, stilts, roller skates, skate boards or pushing a buggy? No. Participants are not permitted to use any of the above or similar in the event and those attempting to do so will be prohibited from starting and may be forcibly removed from the course mid-race where necessary. Likewise, anyone attempting to start or join the race in any outfit that we, in our absolute discretion, deem unsuitable and/or dangerous to other competitors or spectators, will not be allowed to start the event or, if on the course, may be forcibly removed from the event. 13. Will I get a medal at the finish? Yes, all finishers in all races who cross the finish line will get a medal. Please ensure to pick up yours when you walk through our finish funnel. 14. When and where will the results be published? The results will be available online in the evening on the 5th April; they will also be printed in the Reading Chronical the following day. Please note these results are provisional, the official results are normally confirmed 3-5 working days post event. Should you have any queries regarding your provisional result then please email us straight away at info@goldlineevents.co.uk. 15. When do we find out the Schools Challenge results? The Schools Challenge results will normally take between 2 to 3 weeks to confirm. If your child has won a prize then you will be contacted via email and invited to the special awards evening. The Schools Challenge results are not published.
DEFERRALS, TRANSFERS AND REFUNDS
1. I wish to defer my entry, how do I apply? To apply for a deferral please click here. 2. I can't attend, can I get a refund? We value your entry and in fairness to anyone who can't take part for whatever reason we will offer a partial refund if you cancel your entry before we start to process your race pack. To find out if your race pack is being processed please go to the Amend Your Entry page. Log in and it will tell you if your race pack is underway. If it's not you can apply for a £15 refund off your Half Marathon entry or £5 off your Green Park Challenge entry by emailing info@goldlineevents.co.uk If your race pack process has been started we will offer you £5 off your entry to the following years Half Marathon if you notify us and return your race bib including chip before race day. This is the same offer you would have received on the day if you'd run the race and must be used by the deadline on your discount confirmation email. 3. Can someone else run in my place? You can amend your entry including transferring your entry to another person at any time up to the point where your race pack has been processed. Simply go to the Amend Your Entry page. However please note if the name fields are changed all fields will automatically be cleared, you must enter each field with the correct information for the new entrant before the change is accepted. 4. I have double booked, can I get a refund? Duplicate entries made in genuine error will be refunded in full. However, we reserve the right to cancel all duplicate entries without refund if we have reason to believe that duplicate entries have been deliberately made with the intention of re-sale. We reserve the right to refuse a refund or cancel your entry, including duplicate entries. 5. When do you stop accepting deferrals? We understand that last minute injuries and illness can occur, therefore, we will still be accepting deferral requests up until two weeks after the event. However, please note that if you start in the race on the day and then pull out you will not be accepted for a deferral. 6. I have submitted my deferral for 2020, when will this processed? Deferrals from the 2019 event to 2020 will not be assessed two weeks after the event date. When you apply for your deferral you will receive an email confirming your deferral application. Please note this confirmation email does not mean that your deferral has been automatically accepted. You will receive an email confirming your deferral separately with a personal code to enter for the following year's event. 7. I was accepted for a deferral from 2019 but haven't been given a code to re-enter. Will I automatically be re-entered? No, if you were accepted for a deferral from 2019 it is down to you the runner to re-enter. You should have been emailed a unique code for you to input in order to receive 100% discount off your entry fee. However, this does not include any extras like T-shirts or iTab etc. If you have not received your code then please get in contact with us straightaway either via phone or email. Once entries close we will not be able to assist you further and you will lose your deferred place. 8. If I don't use my deferral can this be rolled over to another year? No, all deferrals are only valid for one year from the originally year of entry and cannot be rolled over to the next year. 9. I received my deferral code but it says it is invalid.
  • Try to copy and paste your code, ensuring that no extra spaces are copied.
  • If copy and pasting does not work then try entering the code manually, please note that this is case sensitive.
  • Make sure that you are entering as non-affiliated otherwise your code will not work. If you do belong to an affiliated club we can amend this for you after you have entered.
  • If you are still experiencing issues with your deferral code then please email us straight away at info@goldlineevents.co.uk. Please state your name, the race you wish to enter and the best contact details for you.
GETTING INVOLVED
1. Can my family and friends come to watch? Yes, we welcome all supporters. 2. I would like to perform as entertainment along the route, who should I contact? We are always welcoming new acts and talents to help entertain our runners along the course. Entertainment is one of the most important highlights for our runners and this really helps them to keep going. If you would be interested in being involved with the entertainment then please email info@goldlineevents.co.uk 3. I would like to volunteer, how to I apply to become a race maker? It is great news that you wish to help us and be part of helping make this day special for our runners. Please download an application form here and email it to info@goldlineevents.co.uk
CONTACT US



If you haven't been able to find the answer to your question in the information above please contact us at info@goldlineevents.co.uk.